Frequently Asked Questions
Everything you need to know about our professional-grade skincare, shipping, and returns.
How do I know which Dermalogica products are right for my skin type?
We recommend using our online Face Mapping tool or visiting a professional skin therapist for a personalized consultation. Our products are categorized by skin concern, such as aging, acne, or sensitivity, to help you find your perfect match.
Are Dermalogica products cruelty-free and vegan?
Yes, Dermalogica is recognized as cruelty-free by PETA and Leaping Bunny. The vast majority of our products are vegan, and we are committed to sustainability and clean formulas free from artificial colors and fragrances.
What is your return policy if a product doesn't suit my skin?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the product within 30 days of the purchase date for a full refund or exchange.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your skincare essentials sooner. You will receive a tracking number via email once your order ships.
Do you offer international shipping?
Currently, this website serves specific regions. Please use our country selector at the bottom of the page to find the Dermalogica store that ships to your specific location.
Is it safe to use Dermalogica products during pregnancy?
While our products are generally safe, we recommend consulting with your physician before starting any new skincare regimen during pregnancy, especially regarding products containing Salicylic Acid or Retinol.